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RENTALS CANCELLATION POLICY

Due to the fact that all of our equipment is by reservation only, and your requested equipment is removed from our available equipment list, making it unavailable for other clients. We are forced to charge a Cancellation Fee to compensate for the time the equipment is not available, as follows:

  • Day Of Event Cancellation - 100% of the total rental invoice
  • Less Than 48Hours Notice up to day of event - 50% of the total rental invoice (except Special Order items)
  • More Than 48Hours Notice - No Fee (except Special Order items)
  • SPECIAL ORDER ITEMS (Carpets, Fabric, Custom Stages, Set Design, etc) - 100% of the total rental invoice - sorry, no exceptions

Events Cancelled Due To Weather:

RAIN DATE POLICY (EXCEPT STAGES & TRUSSING):
Although our military, government, and various corporate entities have the capability of controlling weather conditions (aka GEOENGINEERING.  Read about OPERATION POPEYE, and existing CLOUD SEEDING technology), we understand that most of our clients will not posses this power (if you do posses this power, please let us know.  We know of some dry land in Africa - not owned by Goldman Sachs - that could use some rain)  For this we understand, and as such we do offer rain date exceptions for larger events & productions coordinated by our company.

RAIN DATE TERMS - EXCEPT STAGES & TRUSSING:

  • Your rain date must take place within 3 months after the original cancelled date.  Anything beyond 3 months will result in possible additional charges being applied.
  • Cancellations due to acts of God (illness, death, weather, etc) will be charged only actual costs incurred by ProAV if the Job is rescheduled within 3 months (aka Rain Date). If Job is not rescheduled, a service charge of 25% of the Job total or the actual costs incurred by ProAV plus 25% of the Job total will be incurred.
  • We DO NOT PROVIDE REFUNDS for rain date cancellations.  You have the opportunity to reschedule your event, if you choose not to, it is the same as cancelling your event SAME-DAY and as such our SAME-DAY Cancellation policy is applied.
  • This RAIN DATE policy DOES NOT APPLY to rentals whereas the client is picking up from our location, and returns the equipment same day due to cancellation.

RAIN DATE TERMS - STAGES (MOBILE & PORTABLE) & TRUSSING:

  • There is an additional 25% Restocking Fee if your order is cancelled within 48 hours of your rental.  Our stages and trussing items are large & bulky, and many times pulled 1-2 days before a rental to ensure everything is tested and safe for use for your event.  Some stages also get a fresh coat of paint, depending on event type.  Our mobile truck stages begin incurring costs as soon as it leaves our warehouse.  This takes time out from our other duties to perform, and as such a restocking fee must be charged.
  • Same day cancellations due to acts of God (illness, death, weather, etc) will be charged only actual costs incurred by ProAV if the Job is rescheduled within 3 months (aka Rain Date). If Job is not rescheduled, a service charge of 25% of the Job total or the actual costs incurred by ProAV plus 25% of the Job total will be incurred.
  • We DO NOT PROVIDE REFUNDS for rain date cancellations.  You have the opportunity to reschedule your event, if you choose not to, it is the same as cancelling your event SAME-DAY and as such our SAME-DAY Cancellation policy is applied.

If you need to cancel, please let us know AS SOON AS POSSIBLE.

 

1.800.884.0653

 

 

Serving NYC NY NJ PA Metro Area 800.884.0653 (24Hr Tech Support)

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