OUR PRIVACY COMMITMENT
Pro AV Source, Inc.
The PRO AV SOURCE Companies value the relationship we have with our customers and are committed to responsible information handling practices.
The PRO AV SOURCE Companies operate businesses, retail stores and Web sites under the names, among others, speaker-rentals.com, rent-djgear.com, proavrentals.com, djprorentals.com. PRO AV SOURCE, Inc. is the parent company of the PRO AV SOURCE Companies, and as such, if you provide information to any of the above businesses, stores or Web sites, this information may be combined or shared between current or future PRO AV SOURCE, Inc. entities and subsidiaries.
Although our businesses, stores and Web sites have unique services and offerings, they share a similar privacy philosophy. The PRO AV SOURCE Companies follow these privacy principles in our conduct in the collection, use, release and security of customer information both online and offline:
- Providing you NOTICE of our information practices.
- Giving you CHOICES about how your data will be used.
- Providing you the opportunity to UPDATE or CORRECT your personal information.
- Using information SECURITY safeguards.
- Not SHARING your information with 3rd party companies
- Committing to COMPLYING with applicable privacy requirements.
- Providing you with means to CONTACT US about privacy-related issues.
- What information does proavrentals.com COLLECT and how is the information USED?
- Does proavrentals.com SHARE the information I’ve provided?
- Do I have CHOICES regarding how my information is used?
- How can I UPDATE or CHANGE my information?
- How does proavrentals.com SECURE my personal information?
- Does proavrentals.com collect information from CHILDREN?
- Whom can I CONTACT if I have questions or concerns?
WHAT INFORMATION DOES proavrentals.com COLLECT AND HOW IS THE INFORMATION USED?
What information we collect. We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or “URL”) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
When we collect information. While shopping or taking advantage of services available atproavrentals.com retail stores, businesses or visiting our Web sites, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery or installation, join a frequent buyer program, participate in a sweepstakes, promotion or survey, contactproavrentals.com with a question or concern, apply for employment withproavrentals.com, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above.proavrentals.com may also use third party providers of customer information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers.
How the information is used. We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer sweepstakes or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, 8) administer surveys, 9) send marketing communications or 10) other business purposes.
Cookies and other Technologies
Our Web server automatically collects the address of the Web site that you came from before visiting our site, which browser you used to view our site and any search terms you have entered on our site.
Our Web site may also use other technologies to track which pages on our Web sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our Web site.
DOES proavrentals.com SHARE THE INFORMATION I’VE PROVIDED? proavrentals.com may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customer’s orders, sending proavrentals.com marketing communications from proavrentals.com, delivering packages, scheduling and performing installation, servicing products, fulfilling subscription services, conducting research or surveys, sending regular mail and e-mail on behalf of proavrentals.com, or processing credit card payments.proavrentals.com does not sell or rent customer information to third parties.
The PRO AV SOURCE Companies are affiliated entities and wholly owned subsidiaries of PRO AV SOURCE, Inc. As such, any information you may provide to us either online or offline may be combined or shared between current or future proavrentals.com entities and subsidiaries.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.
DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED?
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from proavrentals.com, such as hot deals or special offers, tell you how to stop receiving them.
To opt-out of receiving marketing communications from proavrentals.com:
1) Log in to your account and select the UNSUB FROM NEWSLETTER link
2) Call 1-800-884-0653
3) Send an e-mail with your current contact information to PrivacyManager @ PROAVSOURCEINC.com
4) Send a request with your current contact information to:
PRO AV SOURCE, Inc.
Attn: Privacy Manager
53 East Merrick Road
Freeport, NY 11520
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request.
PROAVRENTALS.com will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to 10 business days for e-mails and up to six weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.
HOW CAN I UPDATE OR CHANGE MY INFORMATION?
proavrentals.com wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.
To update or change your information:
1) If you’ve created an account on proavrentals.com, you can update your information after logging into your account.
2) Send a request to CustomerCare@ PROAVSOURCEINC.com
3) Send a request to:
PRO AV SOURCE, Inc.
Attn: Customer Care
53 East Merrick Road
Freeport, NY 11520
4) Call 1-800-884-0653
HOW DOES proavrentals.com SECURE MY PERSONAL INFORMATION?
Whether you are shopping online or at proavrentals.com retail store, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.
Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The proavrentals.com Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.
Choosing a Personal Password
When you create an online account on the proavrentals.com Web site, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. proavrentals.com cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.
DOES proavrentals.com COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13.
WHOM CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1. Regular Mail:
PRO AV SOURCE, Inc.
Attn: Privacy Manager
343-B Broadway Brooklyn, NY 11211
2. E-mail: PrivacyManager @ PROAVSOURCEINC.com
3. Phone: 1-800-884-0653
Last revision date: April 25, 2012 10:35